Política de reembolso

At Cutting Tools Outlet, we want you to order with confidence. If you need to return an item, received the wrong product, or have a product-performance concern, contact info@cuttingtoolsoutlet.com with your order number. Please contact us before sending anything back so we can provide the appropriate return instructions.

30-Day Returns

You may request a return within 30 days of receiving the item. Approved returns are refunded to your original payment method, with no restocking fee.

This voluntary return policy does not limit any applicable statutory cancellation rights, product guarantees, or remedies for defective or incorrectly supplied goods. Those rights may apply beyond our 30-day return window.

Return Eligibility

For a non-defective return, the item must be:

• Unused and in resalable condition.
• In its original packaging.
• Complete, including any supplied accessories and components.
• Approved for return by our team before being sent back.

Special-order, non-stock, sale, and clearance items are reviewed individually. Contact us to confirm their return eligibility.

If you are unsure which tool fits your application, contact us before purchasing so we can help you confirm the specifications.

Items Excluded from Voluntary Returns

Our voluntary non-defective return policy does not cover used products, items without their original packaging, opened or incomplete sets, used electrical products or machines, or products that have been modified, altered, cut, engraved, or customized.

Damage caused by misuse, incorrect application, insufficient lubrication, overheating, or improper operating technique is not treated as a manufacturing defect. These exclusions do not prevent you from reporting a suspected defect or exercising applicable statutory rights.

How to Request a Return

Email info@cuttingtoolsoutlet.com with:

• Your order number and the item or items concerned.
• The reason for your request.
• Clear photos of the product and packaging to help us assess its condition or identify the issue.

We will review your request and provide the return address and instructions. Please retain the product and packaging until you receive those instructions. If you cannot provide the requested photos, contact us so we can discuss how to assess your request.

Customer Ordering Errors and Change of Mind

If you ordered the wrong size or product, or changed your mind, you are responsible for return shipping.

For an approved return, we refund the returned product price and the original outbound shipping charge to your original payment method. No restocking fee applies.

Incorrect Product Sent by Cutting Tools Outlet

If we shipped the wrong item, contact us with your order number and photos of the item received. We will arrange the appropriate correction at no additional charge to you.

We cover the necessary return shipping and shipping of the correct replacement. If a refund is issued instead, it is returned to your original payment method and includes the original outbound shipping charge.

Defective Products and Abnormal Breakage

If a product appears defective or breaks abnormally, contact us with photos and a description of how it was used. We may ask for details about the workpiece material, equipment, speed, lubrication, and operating conditions, and may coordinate the assessment with the manufacturer.

When the manufacturer approves a replacement, Cutting Tools Outlet covers the necessary return shipping and replacement shipping. We will confirm whether a physical return is required and provide instructions. Do not discard or destroy the product before receiving our instructions.

Any approved refund is issued to the original payment method, with no restocking fee. The manufacturer-approval process described here does not restrict any remedy you are entitled to under applicable law.

Exchanges

Non-defective exchanges require approval and must meet the return conditions above. If the replacement item costs more, the difference must be paid before shipment. If it costs less, the difference is refunded to your original payment method.

We will confirm any shipping charges for a voluntary exchange before proceeding. Shipping costs for our errors and manufacturer-approved replacements are handled as described above.

Refund Processing

We process approved refunds within 10 business days after approval and completion of any required return inspection, unless applicable law requires an earlier refund. Your bank or payment provider may take additional time to post the funds.

Return Address and International Returns

We provide the correct return address with your authorization. Returns are normally directed to our Saint-Joseph-du-Lac, Québec location, but instructions may vary by product or supplier. Please do not send a return to the original ship-from address unless we instruct you to do so.

For international returns, contact us before shipping so we can provide the appropriate routing and customs-document instructions. Applicable statutory rights and any additional cancellation or return rights provided with your order continue to apply.

Contact

For returns, refunds, exchanges, or product issues, email info@cuttingtoolsoutlet.com or call +1 (450) 848-0615.