Privacy policy

Last updated: June 29, 2026

Privacy Policy

Cutting Tools Outlet operates this store and website, including all related information, content, features, tools, products, and services, in order to provide customers with an online shopping experience for industrial cutting tools and related products.

This Privacy Policy explains how Cutting Tools Outlet collects, uses, processes, and discloses personal information when you visit our website, create an account, place an order, contact us, subscribe to marketing emails, or otherwise interact with our services.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

Business Information

Legal business name: Cutting Tools Outlet

Public store name: Cutting Tools Outlet

Business address: 525 chemin Principal, Saint-Joseph-du-Lac, QC J0N 1M0, Canada

Email: info@cuttingtoolsoutlet.com

Phone: 450-848-0615

Business hours: Monday to Sunday, 7:00 AM to 6:00 PM Eastern Time

Website: www.cuttingtoolsoutlet.com

Personal Information We Collect

When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be linked to an individual.

Depending on how you interact with our website and services, we may collect the following categories of personal information:

  • Contact information: such as your name, billing address, shipping address, phone number, and email address.
  • Account information: such as your username, password, account preferences, order history, and saved customer information.
  • Order and transaction information: such as the products you view, add to cart, purchase, return, exchange, or cancel.
  • Payment information: such as payment method details, transaction confirmation, and payment status. Payment information is processed securely through Shopify Payments and related payment providers. We do not directly store full credit card numbers on our own systems.
  • Communication information: such as information you provide when contacting us by email, phone, forms, or customer support requests.
  • Device and usage information: such as IP address, browser type, device type, pages viewed, referring pages, session activity, and interactions with our website.
  • Marketing information: such as your email subscription status, email engagement, and preferences related to promotional communications.

How We Collect Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, contact us, subscribe to emails, or otherwise provide information through the website.
  • Automatically through the website using cookies, pixels, analytics tools, log files, and similar technologies.
  • From service providers that help us operate our store, process payments, fulfill orders, provide analytics, advertise our products, and deliver customer support.
  • From advertising and analytics platforms such as Google Analytics, Google Ads, Google Merchant Center, and Microsoft Ads.

How We Use Personal Information

We use personal information for the following purposes:

  • To process and fulfill orders: including payment processing, order confirmation, shipping, delivery, returns, exchanges, refunds, and customer service.
  • To manage customer accounts: including account creation, login, saved information, order history, and account-related communications.
  • To communicate with customers: including responding to inquiries, providing support, sending transactional messages, and notifying customers about orders.
  • To improve our website and services: including analyzing website usage, improving product pages, improving checkout, and optimizing the customer experience.
  • For marketing and advertising: including sending promotional emails to subscribed customers and showing relevant ads through platforms such as Google Ads and Microsoft Ads.
  • For security and fraud prevention: including detecting suspicious activity, preventing fraud, protecting our website, and securing customer accounts.
  • For legal and compliance purposes: including complying with applicable laws, tax obligations, payment regulations, shipping requirements, and lawful requests from authorities.

Payments

Payments on our website are processed through Shopify Payments and related payment methods available at checkout. Shopify Payments may process payment details, billing information, transaction information, fraud detection information, and other information required to securely complete your purchase.

Cutting Tools Outlet does not directly store full credit card numbers on its own systems. Payment processing is handled through secure third-party payment infrastructure.

Shipping and Fulfillment

Cutting Tools Outlet sells and ships products to customers in Canada, the United States, and Mexico.

Canadian orders are generally fulfilled from our Canadian location:

Cutting Tools Outlet
525 chemin Principal
Saint-Joseph-du-Lac, QC J0N 1M0
Canada

Orders shipping to the United States and Mexico may be fulfilled directly from Champion Cutting Tool Corp:

Champion Cutting Tool Corp
10 Madison Ave
Rockville Centre, NY 11570
United States

We may share necessary order and shipping information with fulfillment partners, suppliers, manufacturers, and shipping carriers in order to process and deliver customer orders.

Shipping carriers we may use include UPS Ground, UPS Standard, FedEx, Purolator, Purolator Ground U.S., and other carriers when required depending on destination, product availability, and fulfillment method.

Email Marketing

If you subscribe to our email list or otherwise opt in to receive promotional communications, we may use your email address to send marketing emails about products, offers, availability updates, and business updates related to Cutting Tools Outlet.

We currently use email marketing only. We do not currently use SMS marketing.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at info@cuttingtoolsoutlet.com.

Cookies, Analytics, and Advertising

We use cookies and similar technologies to operate the website, remember preferences, analyze website performance, improve the customer experience, and support advertising.

We may use tools and services such as Google Analytics, Google Ads, Google Merchant Center, and Microsoft Ads to measure website activity, advertise products, understand customer behavior, and improve our marketing performance.

These tools may collect information such as IP address, device information, browser type, pages visited, interactions with our website, referring websites, and purchase-related events.

We do not currently use Meta Pixel, Klaviyo, or Shopify Audiences.

Product Reviews

Cutting Tools Outlet does not currently collect product reviews directly through the website. If we add product review functionality in the future, this Privacy Policy may be updated to explain how review-related information is collected, displayed, and processed.

How We Disclose Personal Information

We may disclose personal information to third parties when necessary to operate our business, provide services, fulfill orders, comply with legal obligations, and improve our website.

We may disclose personal information to:

  • Shopify, which hosts our online store and provides ecommerce infrastructure.
  • Shopify Payments and payment providers, which process payments securely.
  • Shipping carriers, including UPS, FedEx, Purolator, and other carriers used to deliver orders.
  • Fulfillment partners and suppliers, including Champion Cutting Tool Corp when orders are fulfilled from their U.S. location.
  • Analytics and advertising providers, including Google Analytics, Google Ads, Google Merchant Center, and Microsoft Ads.
  • Technology service providers that help operate our website, email systems, customer support, fraud prevention, and business operations.
  • Legal, tax, or regulatory authorities when required by law or when necessary to protect our rights, customers, business, or website.

Relationship with Shopify

Our website is powered by Shopify. Shopify provides the ecommerce platform that allows us to sell products and services to customers. Shopify may collect and process personal information when customers access, browse, create accounts, or make purchases through our website.

Information submitted through our website may be transmitted to Shopify and processed in accordance with Shopify's privacy practices. To learn more about how Shopify processes personal information, please visit the Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy.

Third-Party Websites and Links

Our website may contain links to third-party websites or services that are not owned or controlled by Cutting Tools Outlet. We are not responsible for the privacy practices, security, accuracy, or content of third-party websites.

Customers should review the privacy policies and terms of any third-party websites they visit.

Data Retention

We retain personal information for as long as necessary to provide services, fulfill orders, maintain customer accounts, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and operate our business.

Retention periods may vary depending on the type of information, the purpose for which it was collected, legal requirements, tax requirements, and business needs.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Customers are responsible for keeping their account login credentials confidential and should not share passwords or account access information with others.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

  • The right to request access to the personal information we hold about you.
  • The right to request correction of inaccurate personal information.
  • The right to request deletion of personal information, subject to legal and business retention requirements.
  • The right to request a copy of your personal information.
  • The right to opt out of certain marketing communications.
  • The right to opt out of certain targeted advertising activities where applicable by law.

To exercise privacy rights, contact us at info@cuttingtoolsoutlet.com.

We may need to verify your identity before processing certain privacy requests. We will respond to requests in accordance with applicable privacy laws.

Marketing Preferences

Customers who receive promotional emails from Cutting Tools Outlet may unsubscribe at any time using the unsubscribe link included in the email.

Even if you unsubscribe from marketing emails, we may still send transactional or service-related emails, such as order confirmations, shipping updates, customer service responses, account notices, and important business communications.

Children's Privacy

Our website sells industrial tools and related products. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe that a child has provided us with personal information, please contact us at info@cuttingtoolsoutlet.com and we will take appropriate steps to review and delete the information where required.

International Transfers

Because we sell and ship to customers in Canada, the United States, and Mexico, and because we use service providers that may operate in different countries, personal information may be transferred, stored, or processed outside of your province, state, or country of residence.

When personal information is transferred internationally, it may be subject to the laws of the country where it is processed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technologies, legal obligations, or privacy practices.

When we update this Privacy Policy, we will revise the "Last updated" date at the top of this page. Continued use of the website after changes are posted means you acknowledge the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, your personal information, or your privacy rights, you may contact us using the information below:

Cutting Tools Outlet
525 chemin Principal
Saint-Joseph-du-Lac, QC J0N 1M0
Canada

Email: info@cuttingtoolsoutlet.com
Phone: 450-848-0615
Business hours: Monday to Sunday, 7:00 AM to 6:00 PM Eastern Time